About Us

EVENTS

Santens Service group of companies was founded in 2000 and is a specialized logistics operator exclusively focused on supporting the distribution chain for finished pharmaceutical and accompanying products in Russian market.

The group consists of the following operating companies: Danom LLC – the holding company, CJSC SANTENS SERVICE, which provides services of pharmaceutical warehouses; CJSC Norston and Santens Customs, which provide cargo storage and handling services at customs warehouses, bonded and pharmaceutical warehouses, as well as services of customs clearance and quality conformity confirmation for pharmaceutical products. Santens Logistic Group LLC is the managing company of the group.

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Our mission

We, Santens Service, are the largest national pharmaceutical operator.

Our goal is to provide patients with easier access to the best pharmaceutical products and bring down the cost of treatment via increased affordability of pharmaceutical products achieved through operation of a new supply chain model that allows for shortening the path pharmaceutical products take in moving from manufacturers to patients.

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Our clients include manufacturers of pharmaceutical and parapharmaceutical products, medical devices and medical products; distributors; and pharmacy chains, for which we are expanding the range of services allowing them to cut costs and make their products more affordable for consumers.

Assuming that the pharmaceutical market will change (drug reimbursement will be introduced, competition will intensify, localization of pharmaceutical production and development of pharmaceutical clusters will be continued), we, basing on our unique ability to response quickly to changes in external environment and in customers’ changing needs, on our long-term experience and our leading role in standardization of pharmaceutical products circulation processes in Russia, create a new business model of supply chain from a manufacturer to a patient, that will be transparent for all participants.

Such a model can be implemented in any region of the country.

For this purpose we are:

  • creating a unique set of direct supply operator’s services, which includes execution of contracts, packaging and delivery of orders, management of financial calculations, participation in public tenders and inventory management;
  • increasing affordability of pharmaceutical products and commitment to medical treatment by organization of patient and insurance schemes that combine various sources of financing into a single system of drug reimbursement and by decreasing manufacturers’ costs for promotion of pharmaceutical products through doctors and pharmacies;
  • introducing advanced standards and informational technologies for better integration with clients’ and government agencies’ informational systems, automation of administrative and operational processes, accounting and efficiency monitoring;
  • implementing a supply chain security management system;
  • introducing a transparent system of formation of the cost of our services (open book) for increased confidence of our clients and implement a cost management system;
  • improving quality of operation of basic services up to the level of international standards;
  • developing administrative competencies at all levels of the company in particular in connection with project management, creation of flexible business processes and their management;
  • implementing efficient training, development and motivation systems for our employees.

Carrying out these activities, we rely on our key values: care for interests of each client, business integrity, ardent attitude to our work, respectful treatment of employees and strive for leadership.

One of the key conditions for achieving the company’s goals is maintaining high standards of corporate governance. Leadership logistics group “Santens Service” is a group of like-minded people with a bright personality.

16 years on the market

Santens Service group was incorporated in 2000 and is a specialized logistics operator servicing the distribution network of finished pharmaceutical and accompanying products on the Russian market.

2009 year

The group participates in the creation of non-commercial partnership self-regulating organization to facilitate the dissemination of high-quality medicines at the pharmaceutical market the “Pharmaceutical Market Standards” www.npsfr.ru.

130 clients

The group’s customers include Russian drug manufacturers and distributors, foreign drug manufacturers, pharmacy chains

4,5+ billion USD

Was the total volume of goods imported by the group’s customers in 2015, which makes more than 40% of the gross volume of pharmaceutical products imported in the Russian Federation during that period.

180 000 pallets

Is the total volume of storage provided by the group’s warehouses after putting into operation all bonded and pharmaceutical warehouse facilities in Moscow Region

6 warehouses

Pharmaceutical wholesale warehouses. The warehouse infrastructure includes 1 bonded warehouse and 3 temporary storage warehouses.

500+ specialists

We strive to create comfortable and safe working environment and encourage professional development of our employees

108 000 thousand square meters

is the total area of own and leased warehouses operated by the group

Facts about Santens Service

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Santens Service carries out its operations in full compliance with statutes and regulations of the Russian Federation. The company’s warehouse terminals have been licensed by the Ministry of Public Health and Social Development of the Russian Federation and fully meet all requirements of both Russian and Western standards for pharmaceutical warehouses. The company’s customs and bonded warehouses were entered into the corresponding register of the Federal Customs Service of the Russian Federation and also have licenses for carrying out pharmaceutical activities.

Склад

The group operates both own and leased Class A pharmaceutical warehouses. Their facilities, equipment, and implemented quality management system ensure that the conditions, at which pharmaceutical products are stored and handled, comply with international GSP/GDP standards.

Таможня

After commisioning all of the warehouse complexes in Leshkovo in 2014, the total volume of goods simultaneously stored by the group reached 150000 pallets.

СФР

Santens Service group is one of the initiators and an active member of «Pharmaceutical Market Standards», the Partnership for assisting in distribution of quality pharmaceutical products on the pharmaceutical market, which has obtained a self-regulated organization status.

Our clients

abbottilac
bayer
biotec
boiron
drreddy
grindeks
katren
krka
lilly
microgen
msd
orion
pfizer
queisser
ranbaxy
rosta
teva
valeant
astra-zeneka
boehringer

Reviews

ZAO BAYER

«We would also like to point out the highest level of warehouse service offered by “Santens Service” as well as to underline a high level of adjustment of the company’s operating services to implemented requirements and requests»

Pfizer LLC

«During the whole period of co-operation the group of companies “Santens Service” demonstrated itself as a servicing company seeking to render a maximum package of services. The company employs professionals capable to provide practical assistance in addressing a number of issues essential to sustain our distribution operations»

Teva LLC

«Extremely client-oriented and competent are remarkable features of “Santens Service” management style.»

Queisser Pharma LLC

The company “Santens Service” is a reliable partner as much as is strict on delivering quality of service it provides. This allows us to effectively plan and manage our supply chain operations»

ZAO BAYER

«We would also like to point out the highest level of warehouse service offered by “Santens Service” as well as to underline a high level of adjustment of the company’s operating services to implemented requirements and requests»

Pfizer LLC

«During the whole period of co-operation the group of companies “Santens Service” demonstrated itself as a servicing company seeking to render a maximum package of services. The company employs professionals capable to provide practical assistance in addressing a number of issues essential to sustain our distribution operations»

Teva LLC

«Extremely client-oriented and competent are remarkable features of “Santens Service” management style.»

Queisser Pharma LLC

The company “Santens Service” is a reliable partner as much as is strict on delivering quality of service it provides. This allows us to effectively plan and manage our supply chain operations»

Licenses and certificates

Положения

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Свидетельство
Свидетельство
Сертификат SGS
Сертификат SGS
Федеральная Таможенная Служба
Федеральная Таможенная Служба