IT department operates according to the company’s Quality policy, IT security policy and ITSM principles
Santens Service group of companies manages heavy duty warehouses, servicing customers which require different logistic volumes and processes of various complexity. When enormous amount of operations is required, such parameters as high accuracy and promptness of warehouse processing of products become critical.
To automate customers’ warehouse processes we use Manhattan SCALE system.
WMS Manhattan SCALE meets increased requirements of our customers. Crucial warehouse processes were developed and automated with due account of logistic volumes and specific nature of customers’ business: acceptance, allocation, storage, processing and dispatching of goods. The system is capable to solve tasks, addressing current needs, and in addition the system’s parameters allow us to adapt and expand the requirement matrix if customers’ businesses grow.
The warehouse accounting systems have passed the procedure of qualifying validation and fully correspond to the assigned tasks, i.e. automation and tracking of the flow of operations with goods.
Possibility of integration with customer’s accounting systems
Extensive practical experience of integration with various accounting systems, including SAP, MS Dynamics NAV, allows us to implement customers’ technical specifications of various levels of complexity and depth of integration: from basic warehouse flows to such real time operation as adjustment and change of status of every packaging unit.
In the process of interaction with customers we use various reserving strategies – FIFO, FEFO, LIFO, LEFO, Minimize visits, Maximize space, etc, both combined and in the order of prioritization.
As an integration interface we use in house developed products and middleware platform MS BizTalk Server.
Deputy operations Director on IT
phone: +7 495 640 9669
Organization of internal IT processes
In order to improve service quality, our specialists continuously optimize current warehouse processes and implement new ones.
For warehouses operating around the clock we provide 24/7 support with service availability of 98% every month.
Forms of reporting address customers’ needs and reflect operating activities:
- Customers – operations and storage statistics, ABC-XYZ analysis, etc.
- Production – BI analytics, KPI of operating personnel, etc.
Ensuring business continuity
Safety and availability of services are ensured through: backing up hardware and communication channels, access management, operational control and long-term storage of backup copies.
Some warehouse processes involve risk of personal injury for personnel and operators of vehicles and machines.
To prevent accidents and ensure safety, we installed software that stops operation of materials handling machines in passages of narrow aisle racks when there are employees picking orders.